Support
For questions, problems or ideas, check the FAQ below or send us a message with the form.
Frequently asked questions
Which calendars can it read?
Rule tables such as “General waste: every Mon & Thu” or “2nd and 4th Wednesday”, area tables, yearly grid calendars (each day marked with a type name, a mark or a color) and lists of dates. Calendars that show types only with icons are hard to read; please fix them on the review screen, or use iCal or enter them by hand.
Tips for a good result?
Photograph the whole calendar from straight above in a bright place without shadows. If your council offers a PDF, choosing the PDF is more accurate. You can scan several pages in a row.
Something was read wrongly
On the review screen, tap the pencil next to a type to correct its name, weekdays or dates. After saving, you can edit anytime in the Types tab. Rules can combine every week, every few weeks, nth weekday, a monthly date, specific dates and exceptions (no collection, moved, extra).
Are my photos uploaded?
No. Text is read on your device and photos are not saved. Only when you choose “Read again with AI” is the recognized text (not the image) sent to the AI. See the Privacy Policy.
I don’t get alerts
Check that notifications for Binday are allowed in Settings > Notifications, and that a Focus is not silencing them. In the App’s Alerts tab you can check the alert time and which types are on.
What about public holidays?
Public holidays for Japan and Germany (by state) are built in, and for each place you can choose “collected as usual”, “no collection”, “moved to the next day” or “the rest of the week shifts by a day”. Breaks printed on the calendar are read in. Tap a day in the calendar to add no-collection, moved or extra days.
How do I share with my family?
Go to Settings > your place > “Share with family” (Binday Pro) and send an invite by Messages or email. Family members need no sign-up and set their own alert times.
A new calendar arrived for the new year
Use Settings > your place > “Read a new calendar” (Binday Pro). Your alert settings are kept.
How do I restore my purchase?
Tap Settings > “Restore purchase” while signed in with the Apple Account you used to buy.